Utility Assistance Program

UTILTIY ASSISTANCE PILOT PROGRAM

During the October 6, 2025 Council Meeting, the Astoria City Council approved a utility assistance pilot program that will take place over the next six months starting on October 2025 - March 31, 2026. Eligibility for this program is set for 30% area median income for Clatsop County, and assistance will be based on household size with the assistance being provided being approximately 10% of average consumption for that household size. The total budgeted amount available for disbursement will be $25,000. Program funding is fixed and limited to the amount available. Once funds are exhausted, no additional resources will be allocated, and assistance will no longer be available. Pilot Program Outline.

This pilot program is in partnership with Clatsop Community Action. Use this link to apply: 

Link to CCA Application 

One-Time Utility Assistance

If you are having trouble paying your current water/sewer bill, you may be eligible for Financial Assistance if you are at or below the federal income level in the table below.

Any credit and/or waived fees which may be authorized will be applied to the amount you owe. However, processing for a credit qualification may take more time than is allowed for the turn off notice, so you must still pay your current bill. The due date is not waived because you are applying for a credit. If you do not pay your bill in full, you will be turned off.

Utility Assistance Program Application Process

1. Customers may contact the Water/Sewer Department at (503) 338-5172, at any time, to obtain program information and to complete an application;
   • The City Utility Clerk will review delinquent accounts and provide Utility Assistance Program information to customers when following up on expected payments;
2. An initial phone assessment will take place to determine eligibility;
   • Water conservation educational materials will be provided;
3. An eligibility verification appointment will be scheduled at which time the customer will present their documentation, which includes the following:
   • An identification card; and
   • Proof of income for the past 30 days;
   • If applicable, the green door hanger notice or gold late notice (customers do not need to have received a late notice or shut-off alert in order to apply for assistance)
   • The resident will be required to sign a form attesting to and listing all members within the household.
4. If approved, eligible residents will:
   • Have late fees and door hanger fees waived (as applicable);
   • Receive a credit applied to their utility bill based on the table below;
   • Be provided with water conservation educational materials.